Hiring Events is a live production product that receives a high volume of support requests from clients—often related to malfunctioning or misconfigured features. Our team plays a critical role in diagnosing, triaging, and resolving these issues, especially for in-progress hiring events that are not functioning as expected.

This involves debugging across systems, collaborating closely with Client Support and GTM teams, and maintaining high client satisfaction (measured in part by user ratings).

We're looking for a senior-level engineer who can ramp up quickly, assume ownership across multiple projects, and operate with high autonomy.

Key Responsibilities

• Analyze and resolve production issues, particularly those affecting ongoing hiring events
• Work closely with client-facing teams to address and triage support tickets
• Ensure timely issue resolution to meet established SLAs
• Monitor production systems and ...