JOB DESCRIPTION
Job Title
Sr. Software Technologist (Service Now Development)
Job Description
Key Responsibilities
AI & Intelligent Automation
Implement and configure ServiceNow out-of-the-box AI features, including (but not limited to): Predictive Intelligence (classification, routing, recommendations)Virtual Agent & conversational AINow Assist / GenAI capabilitiesAIOps, anomaly detection, and event intelligenceDesign and develop custom AI-driven features on the ServiceNow platform using: Script Includes, Business Rules, Flow Designer, and IntegrationHubCustom ML models or external AI services integrated into ServiceNowTranslate business and service use cases into practical AI-enabled workflows.Platform Development & Customization
Develop and maintain custom applications and enhancements on ServiceNowExtend existing Serv...