**This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.**

**Overall Purpose:** Ensure the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.

**Key Roles and Responsibilities:** Typical tasks may include, but are not limited to, the following:

+ Support BVOIP Services Center objectives by delivering high-quality operational support for enterprise VoIP and voice network services.
+ Monitor, troubleshoot, and restore VoIP services, including issues involving SIP trunks, VoIP gateways, call routing, registration, signaling, call quality, and service availability.

+ Serve as the customer interface for voice trouble reports, ensuring issues are accurately captured, prioritized, docu...