**Overview**

Join Intuit's Customer Success organization as a Sr Staff Business Systems Solutions Architect within the highly talented Expert Network BSA team. This role offers end-to-end accountability for designing and implementing technology solutions to transform customer support operations. You will leverage techno-functional expertise to evaluate processes, identify friction points, and develop comprehensive solutions that seamlessly integrate product, platform, and operational capabilities.

As a senior techno-functional leader, you will be responsible for defining an end-state process solution vision, identifying gaps in existing solutions, proposing prioritized initiatives, and evaluating proposed initiatives for alignment with the end-state vision. You will use system design expertise and strategic insight to ensure customer service technologies (like CRM, contact center platforms, AI tools) are leveraged to improve processes and expert/operator/customer expe...