Job Summary

The Systems Engineer Sr. is responsible for administrating and supporting the client’s operating system environments according to best practices, while ensuring high levels of system availability and performance. This role involves solutioning, automating and resolving escalated service issues, and maintaining efficient operations management.

Responsibilities

• Design and define operating runbooks.
• Coach junior engineers for issue resolution.
• Be available for other engineers and coach them to resolution.
• Provide L 2 troubleshooting escalated support for datacenter operations, WAN / LAN connectivity, and security.
• Manage queue and ticket prioritization.
• Conduct root cause analysis and maintain device performance.
• Assist with client migrations and complex projects.
• Deploy, maintain, and lead cloud & on-premise datacenter solutions.
• Provide recommendations to i...