The Connected Logistics Senior Technical Support Professional is responsible for analyzing and solving Honeywell Track & Trace related incidents, problems and request fulfillments in compliance with contractual Service Level Agreements (SLAs) and internal Service Level Objectives (SLOs). In this customer facing role you will collaborate and maintain close working relationship with external and internal stakeholders and continually drive customer experience. You will create and maintain KBA’s and provide your support to the RCA process. You will drive initiatives for operations and technical support, effective knowledge management, best practices, and continuous improvements. The role may include additional responsibilities such as systems administration, on-boarding activities and providing guidance, coaching and mentoring to other team members.

Key Responsibilities

· Provide prompt and courteous Level 2 technical support with a focus on high quality, accuracy, responsiv...