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Our systems are at the core of Amazon.com. We serve the product and offering catalog containing billions of records, and we are the authority for product information, including availability and price. Our systems respond to billions of requests per day that power the Amazon shopping experiences and other customer interfaces, such as Amazon Shopping App, Kindle, Wholefoods, Amazon Fresh and Amazon Alexa. We get more traffic than most other Amazon systems and most requests are handled within a few milliseconds.

We are regularly challenged by new business use-cases that bring in high levels of ambiguity and competing priorities. Our team has been instrumental in launching high-impact customer features, such as Buy For Me that helps customers discover and seamlessly purchase select products from other brands’ sites if those items are not currently sold in Amazon’s store. We also helped launch Amazon Haul, with its own shopping experience, s...