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Job Description:
We are looking for a Senior Technical Support Engineer to join our high‑performing support team and provide expert‑level technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex product issues, and contributing to continuous product and process improvement. You will be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer‑facing teams to ensure a top‑notch customer experience.
Essential Responsibilities Of Your Role:
- Responding to complex inbound Technical service requests over the phone and email per day directly with customers.
- Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.
- Repr...