Job description

Qualifications:

• High School Diploma or advanced degree preferred
• 2+ year Supervisory, Management, or Coaching Leadership experience
• (Training) 3+ years of Customer Service Operations experience
• Experience with Cigna products, Cigna Operations, or healthcare-based contact center environment.
• Demonstrated ability to coach, motivate and develop team members
• Highly developed decision-making and problem-solving skills
• Excellent analytical and critical thinking skills
• Solid background in performance management and employee coaching and motivation
• Strong written and verbal communication skills
• Ability to handle multiple assignments/priorities, projects and deliverables simultaneously in a fast-paced operational environment
• Ability to drive continuous process improvement with an understanding of workflow design, or operational transformatio...