The Role

• Collaborate with the product and engineering teams on the design, build and operational management of the client-facing services
• Champion and implement best practice solutions for reliable, performant and observable SaaS products
• Build and improve CI/CD pipelines for product teams with focus on high cadence and cost effectiveness
• Implement infrastructure as code
• Support the team in infrastructure and networking related issues
• Maintain and configure observability platforms such as Datadog
• Proactively monitor production and other environments to ensure stability, availability, security and integrity
• Participate in incident response, troubleshooting, and root cause analysis to mitigate and prevent future issues
• Work closely with engineering, support and operations teams to upskill and promote knowledge transfer, producing training materials and articles
• Participate in o...