Job Purpose

To lead the design, development and continuous improvement of organisational capabilities within Sales and Service Enablement, ensuring alignment to Nedbank’s strategic intent. The role focuses on defining capability frameworks, embedding best‑practice operating models, and enabling sustainable execution through people, process, data and technology enablers. The Sales & Service Enablement Strategy & Capability Design Manager translates business strategy into fit-for-purpose capability architectures, maturity roadmaps and interventions that drive performance, resilience and customer value.

Job Responsibilities