**Position Summary...**
As a Staff Product Manager, you will lead the strategy, roadmap, and execution for high-impact product capabilities within Walmart’s Enterprise Care ecosystem. You will own complex CRM product domains including Agent Desktop experiences, Salesforce capabilities, customer identity, workflow orchestration, omnichannel customer engagement, Agent Assist, and care operations tooling.

This role requires strong product execution, customer empathy, technical understanding, and the ability to drive alignment across engineering, design, analytics, operations, and business stakeholders.

You will help shape scalable customer care experiences while partnering closely with Principal PMs and senior leadership to deliver measurable business outcomes.

**What you'll do...**
**Key Responsibilities** **Product Ownership & Daily Execution**

+ Own day-to-day product management responsibilities for CRM and customer support capabilities.
+...