Job Description

Primary Duties & Responsibilities

• Order booking accurately in Oracle to meet audit requirements and revenue policies.
• Coordinate shipments and resolve shipments issue where applicable with good understanding of incoterms.
• Liaison and work closely with Sales, Marketing, Planning, Production, Finance, Shipping, Logistics, RMA, IT, GTC, etc.
• Provide sales support to Global RSM / KAM and to Sales Representatives.
• Must be able to understand, interpret and channel clear message, emails, order confirmation, shipment, customers’ requests, and delivery schedule precisely.
• Attend and supports customers’ emails and requests professional and on timely manner. Ensure customers’ satisfactions and able to recognize and prioritize customers’ requests. Know when to esc…
• Manage and resolve backlog issues including order hold release, PO information update, update rescheduling files, purchase order...