Job Description

Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 145,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their customers happy, every day.

We're looking for a well-rounded Staff Engineer to join our Ruby infrastructure team. Our mission is to ensure that Ruby and Rails continue to meet the needs of Zendesk's customers and our fellow engineers. That means reducing infrastructure costs, enhancing system performance, improving developer experience, standardizing workflows to improve productivity, ensuring product availability, and conducting research to drive innovation and adopt emerging technologies. As a team we have broad impact across Zendesk's projects, services, and organizations. If you thrive in a role that balances hands-on engineering with strategic impact in a Ruby-centric environment, this is the role for you.