START ASAP!!! | Technical Support Representative | Web Hosting Program | Shaw

Sutherland Philippines

On-site - Mandaluyong 1-3 Yrs Exp High/Senior High School Full-time

Job Description

As a Technical Support Representative for our Web Hosting & Cloud Services account in Shaw, you'll be addressing billing issues, managing subscriptions, and answering inquiries about our products and services to ensure customers receive top‑notch support for their web hosting needs.

What you’ll bring to the table:

• Answer and resolve customer issues, providing exceptional service and upselling opportunities via phone to a growing customer base
• Identify and understand various customer needs and scenarios, offering tailored solutions
• Provide customers with resolutions and consultations using cutting‑edge solutions in a friendly, confident, and knowledgeable manner
• Stay updated on client and ...