Become a vital part of Stone Tile International as a Customer Experience Advisor in the GTA. You will enhance customer service experiences and support the sales teams with expert knowledge and problem-solving skills.
In this role, reporting to the Chief Customer & Gallery Officer, you will serve as the primary point of contact for customer inquiries. Key responsibilities include processing orders, maintaining accurate customer records, and collaborating with sales and logistics to deliver seamless service. Your proactive mindset and commitment to excellence will be essential for the success of the customer journey.
Key Responsibilities:
• Act as the first point of contact for client inquiries
• Provide detailed product knowledge and updates on orders
• Accurately process orders and manage payments
• Keep customer records updated in ERP and CRM
• Resolve customer issues while maintaining service excellence standards
Requirements:
• 2–4 years in customer servic...