At Decathlon, the Customer service experience leader's mission is to delight our customers, across all our channels and touchpoints & support the store business.
Mobilize store teammates to offer the best-in-class customer experience locally and serve profitable and sustainable growth
Responsibilities
Develop, enrich, and take care of human capital
Embody and bring to life the Purpose, Values, the 8 human fundamentals within the teamDefine a target human organization that is suited to the current and future challenges of my activityRecruit and onboard complementary talents without compromising on our essential criteriaCreate conditions that ensure the well-being of myself and my teammatesLead and implement our management scheme Manage compensation in alignment with internal policy Manage performance and take necessary actions to achieve objectivesEnsure compliance with legal and con...