Areas of Responsibility
Manage customer interactions, complaints and requests
Optimize selling space and drive replenishment to ensure stock availability
Conduct floor walks to ensure housekeeping disciplines are adhered to
Store Profitability
Sales – meet or exceed targets
GP – reduce wastage & improve stock accuracy within benchmarks
NP – reduce controllable expenses in line with budgets
Interpret Income Statement information and formulate and implement action plans
Identify challenges, trends and opportunities to drive continuous improvement
Store Disciplines & Productivity
Ensuring that monthly store audit benchmarks are achieved and improved upon
Risk Management
Effective stock control and stock management
Effective cash handling procedures and controls
Team Leadership
Lead, develop and retain team members
Performance development culture and team effectiveness – Leading, developing and coaching the team
Basic ...