Customer Experience

Be professional

• Manage customer interactions, complaints and requests
  
• Optimize selling space and drive replenishment to ensure stock availability
  
• Conduct floor walks to ensure housekeeping disciplines are adhered to
  

Store Profitability

• Sales - meet or exceed targets
  
• GP - reduce wastage & improve stock accuracy within benchmarks
  
• NP - reduce controllable expenses in line with budgets
  
• Interpret Income Statement information and formulate and implement action plans
  
• Identify challenges, trends and opportunities to drive continuous improvement
  

Store Disciplines & Productivity

• Ensuring that ...