To create an ultimate shopping experience through effective leadership and execution of various sales and merchandising functions within the store. To maximise profitability by understanding the relevant target markets and leading teams to drive a customer centric environment. To initiate and execute various strategies to improve store performance and enhance team productivity.

Functions / Responsibilities:

Customer Experience

• Demonstrate and ensure all associates project a positive attitude to customers by serving promptly, efficiently and courteously (Greet, Thank, Help).
• Enhance customer experience by recognizing and resolving conflict promptly such as queries or complaints.
• Enforce the “sunset rule” – today’s work today.
• Ensure teams understand and execute customer experience initiatives as per company requirement.
• Develop and implement action plans derived from customer experience reports.
• En...