Key Responsibilities Drive store performance to achieve and exceed sales targets. Maximise income streams through effective promotion of add-ons, gross profit (GP), and other revenue channels. Ensure consistent implementation of merchandising and marketing standards. Attract and retain a strong and loyal customer base. Oversee inventory controls and ensure effective stock management. Monitor store performance in line with stock availability and customer demand. Deliver exceptional customer experiences that exceed expectations. Review and act on Mystery Shopper reports and customer feedback. Resolve product and service-related complaints quickly and effectively. Lead by example in reinforcing a customer‑first culture among staff. Train, develop, and motivate staff to reach their full potential. Plan for succession and promote internal growth opportunities. Manage employee performance consistently and fairly. Foster a positive, engaging, and productive working environment. Ensure strict ...