What You'll Do

Customer Service

• Provide leadership to the team, consistently coach, and follow up to ensure the delivery of service model standards to each customer.
• Enforce delivery of our operating model customer service standards.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

Operations

• Demonstrate and follow up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establish a plan and follow up on execution of weekly price changes, promotional set‑ups, and department POP as per workbook, ensuring 100% system pricing including weekly pricing sweeps.
• Deliver annual corporate shrink targets through team education and en...