Purpose of the Role

To drive store sales, profitability, customer satisfaction, team performance, and operational excellence while ensuring compliance with company policies and standards.

Key Responsibilities

1. Sales & Business Performance

• Achieve monthly, quarterly, and annual sales targets.
• Drive conversion, average bill value, and customer acquisition.
• Monitor daily sales performance and implement action plans.
• Identify local business opportunities to increase store revenue.

2. Team Management

• Recruit, train, and develop store associates.
• Conduct daily briefings and performance reviews.
• Create a high-performance and customer-centric culture.
• Manage employee attendance, scheduling, and productivity.

3. Customer Experience

• Ensure exceptional customer service at all times.
• Resolve customer complaints promptly and professionall...