What You’ll Do

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforces delivery of our operating model customer service standards.
• Provides an exceptional omni‑channel experience by offering in‑store e‑Commerce sales and fulfilling e‑Commerce orders within defined service levels.
• Supports the organization in customer acquisition through promotion of our customer loyalty and credit card programs.
• Demonstrates and follows up on execution of Mark’s visual compliance, store maintenance and pricing standards.
• Establishes plans and follows up on execution of weekly price changes, promotional set‑ups, and department POP to achieve 100% system pricing, including weekly pricing sweeps.
• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, an...