About the role

The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible for ensuring the delivery of exceptional operational, commercial and customer service standards.

Core Responsibilities

• Supports in delivering the store annual sales targets
• Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service
• Conducts store operations audits to ensure compliance with the required store standard operating policies
• Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
• Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by estab...