The Counter Intelligence Agent Level 1 (CIA1) demonstrates a high level of customer service and professionalism in dealing with clients. They are responsible for assisting clients at the service desk signing in client units and recommending related services. Responsible for putting together packages for clients, check returns for malfunctions, achieve daily budget, and follow Task Planners.

Customer Service

 Assists clients with service/repair issues.

 Resolves client issues and complaints in a positive manner that builds business and enhances client loyalty while adhering to Company policies & procedures.

 Leverages client reporting to validate and build the correct store behaviors to deliver outstanding customer service.

 Promotes and sells Geek Squad services.

Technical Support

 Performs repairs, upgrades and related Services.

 Checks returned product by ensuring functionality, erasing computer hard drives, and...