Drive customer satisfaction forward as Stormtech's Customer Service Manager. Engage in team development and operational excellence to ensure a reliable customer service experience.
The role entails leading the customer service team and reporting to the Senior Director of Customer Experience, requiring dynamic team interaction across departments. You'll leverage your skills in Salesforce Service Cloud and quality assurance to elevate service standards and resolve issues swiftly. Your coaching and operational mindset will facilitate a more transparent service experience.
Key Responsibilities:
• Ensure high service quality through monitoring and coaching
• Act on key customer escalations for effective resolutions
• Partner with sales and production for seamless service delivery
• Optimize service processes for improved outcomes
• Train and develop team members for operational success
Requirements:
• 5+ years of experience in customer service leadership
• Fami...