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Strata Support Analyst

Company

Mri Software

Location

manila, metro manila

Posted

May 26, 2026

Position Overview

What you’ll do

  • Provide frontline telephone and email support for Strata Master users, delivering confident and professional customer communication.
  • Independently manage multiple concurrent cases in Salesforce CRM, ensuring accurate documentation, clear customer updates, and timely resolutions.
  • Troubleshoot functional, accounting, and technical issues using internal knowledgebase articles and structured problem‑solving.
  • Support customers with setup and configuration of Strata Master across office PCs and server environments (where applicable).
  • Work closely with Technical Escalation teams by providing high‑quality reproduction steps, diagnostics, and clear summaries of impact and urgency.
  • Contribute to testing and product improvement activities to ensure enhancements meet customer expectations.
  • Support customers across Strata workflows including communications, reporting, invoicing/arrears, meeting processes, maint...

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