Dubai, United Arab Emirates • Full time • Hybrid

• Consistently achieve KPIs each quarter
• Execute all phases of the account retention/renewal lifecycle
• Develop and deliver world‑class customer service on an ongoing basis
• Educate and train existing and new potential customers on insurance products, mechanics, and regulatory requirements
• Collaborate with cross‑functional teams to optimize efficiency to improve customer service
• Efficiently manage day‑to‑day servicing and operations (policy renewals, endorsements, claims, pre‑approvals, escalations… etc)
• Onboard customers to the Bayzat platform, while also monitoring and driving utilization
• Proactively build and maintain good working relationships with all key stakeholders (internal and external)
• Effectively manage and develop your assigned Senior Strategic Account Manager