Description

We are seeking a dynamic and customer‑focussed individual to join our Latin America Insurance Consulting and Technology (ICT) team as a Strategic Account Manager. In this role, you will be responsible for managing the success and satisfaction of our customers post‑sale, upselling and cross selling ICT software, customer retention, and ensuring customers achieve their desired outcomes with our software.

The Role:

• Own customer success for assigned accounts, ensuring customers realize measurable value from ICT software and achieve their intended business outcomes.
• Serve as the primary point of contact for technology customers, building trusted, long‑term relationships with both business and technical stakeholders.
• Guide customers through the onboarding process, providing training, resources, and support to ensure a smooth transition to the software.
• Develop and execute strategic technology account plan...