Support Strategic Accounts as a Technical Support Specialist at Lightspeed in the Montreal area. Provide exceptional white-glove service while optimizing client business processes.
Your role will involve overseeing technical escalations, fostering partnerships with Account Managers, and delivering tailored training to ensure clients fully utilize our software. Your expertise will help enhance the customer journey for high-value accounts.
Key Responsibilities:
• Deliver premium support via email, phone, and on-site
• Optimize operations for high-value clients
• Collaborate with Account Managers to resolve issues
• Conduct account health syncs to drive feature adoption
• Write and maintain troubleshooting documentation
Requirements:
• Located within commuting distance of Montreal HQ
• Background in technical support environments necessary
• Experience in the Hospitality industry preferred
• Strong ability to manage multiple support requests
• Englis...