Elevate customer service at AXA in the role of Strategic Customer Operations Lead. Focus on exceptional service delivery for Roadside, Home, and Legal sectors through innovative strategies.
As a Strategic Customer Operations Lead, your role encompasses leadership, operational excellence, and relationship management. You will guide your team to foster a service-oriented culture while implementing operational improvements. Your efforts will directly contribute to achieving AXA’s transformational goals across business lines.
Key Responsibilities:
• Lead the development of operationally sound business proposals
• Spearhead change initiatives for improved service performance
• Establish standard workflows using Lean methodologies
• Collaborate with other teams on workforce and operational standards
• Manage high-level escalations with effective solutions
Requirements:
• Bachelor's degree in a relevant field
• 8 years of management experience in a similar enviro...