Join a forefront market research company as their Strategic IT Manager. Oversee IT operations for 200 employees and lead innovative AI-driven solutions.
You will manage a dedicated team across Canada and the US, focusing on integrating cutting-edge AI tools and managing compliance with key security standards, including SOC 2 and HIPAA. Your role is vital in modernizing the technology infrastructure and streamlining operations.
Key Responsibilities:
• Guide IT team in delivering daily user support
• Champion AI tools to enhance service desk efficiency
• Evaluate and manage SaaS applications and licenses
• Oversee employee onboarding and IT provisioning
• Ensure asset tracking and endpoint management compliance
Requirements:
• At least 5 years in IT operations or service desk management
• Bachelor's degree in IT or relevant field
• Proficient in Microsoft 365 and Azure AD/Entra ID
• Experience with AI tool management and implementation
• Understandi...