Enhance service excellence as the Strategic Service Manager for the Multimedia Repair Centre at MOBIS Parts Canada Corp. This leadership role focuses on improving logistics and service levels.
As the Service Manager, you will oversee the MRC, ensuring performance output and quality improvements. Manage dealer orders, train staff, and maintain communication with Hyundai and Kia to resolve field issues. Your role is crucial for implementing software updates and enhancing the customer service experience.
Key Responsibilities:
• Supervise MRC operations for optimal performance
• Manage dealer order fill rates and backorder issues
• Hire and develop MRC staff effectively
• Foster positive client communications with Hyundai and Kia
• Create and enhance the repair and quality inspection processes
Requirements:
• Bachelor's degree required for the role
• Trilingual (English, Korean, French) is highly valued
• Minimum 5 years in OEM parts/service operations
•...