Elevate customer engagement as the Vice President of Customer Support at Distech Controls. Spearhead digital transformations while leading global teams in enhancing service and operational efficiency. As a key strategic leader, you will act as the primary architect of customer-centric processes at Distech Controls.

This role involves directing the Customer Experience function, ensuring high-quality delivery through AI adoption and streamlined support systems. Your leadership will promote organizational collaboration and continuous improvement across all touchpoints.

Key Responsibilities

• Guide strategic development of customer support infrastructure
• Direct senior leadership and team talent management
• Innovate support models utilizing AI and automation
• Scale education frameworks to enhance knowledge sharing
• Collaborate cross-functionally to optimize customer service

Requirements

• Bachelor’s d...