Job Description
• Program Operations & Escalation Management: Serve as the primary cross-functional point of contact for Shop-in-Shop door openings and post-launch operations, managing escalations, tracking critical milestones, holding partners accountable, and driving issue resolution across internal and external stakeholders.
• Executive Reporting & Leadership Communications: Own the recurring leadership communication cadence, including biweekly VP updates, monthly program summaries, and strategic narratives that frame program health and progress for senior leadership.
• Learning Agenda & Measurement: Own and evolve the program's Learning Agenda, setting performance metrics and guardrails, partnering with data science on reporting infrastructure (dashboards, scorecards), and ensuring on-time delivery of established measurement deliverables.
• Program Governance: Manage ongoing sustaining processes for Shop-in-Shop governance, including stakeholder alignment and inclusion ...