Student Retention Officer (CCCU Manchester)

Job Description

Department: Retention

Location: Manchester(On‑Site)

Type of Contract: Permanent

Our Vision: Changing Lives through Education

The Role:

You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service/communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students and a proactive, problem‑solving mindset.

What the role involves

• Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
• Ensure you proactively identify issues and continue to work on them for...