Posting Details




Working Title Student Support Associate

Position Number 00087A

Department FINANCIAL AID

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category F Administrative Support (Clerical & Sales)

Job Description
The Student Support Associate at Old Dominion University ( ODU ) serves as a frontline representative in a centralized, tiered support One Stop, with primary emphasis on providing high-quality customer service to current students and families. This position supports multiple functional areas across the institution including financial aid, registrar, student accounts, and military benefits and certification services, among others.

The Associate is responsible for resolving student inquiries through in-person, phone, email, chat, and virtual channels while ensuring a seamless and student-centered experience. The role requires strong com...