Supervisión de Mejora Continua y Soporte a la Operación - Fintech

Location: Buenos Aires, Mexico. Work Mode: Onsite. Experience Level: Senior. Employment Type: Full-time. Posted: June 26, 2026.

Core Responsibilities

• Lead the team of analysts in the operational Back Office.
• Ensure training and support for Collections, Tele‑sales, and Solutions Services operations in Argentina, Mexico, and Chile.
• Control the proper use of collection tools and document processes according to established procedures.
• Maintain efficient processes for user case management while ensuring a positive customer experience.

Requirements

• Professional degree in Industrial Engineering, Economic Sciences, or related fields.
• Minimum of 5 years of experience in similar positions.
• Proven experience in leading teams and agile problem‑solving skills.

Key Skills & Technologies

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