Job Overview

The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.

Qualifications and Experience Matric/ Equivalent Minimum of 6 months + tenure with Teleperformance as a current Team Leader – Essential Customer Service experience Able to work on shift rotations & Able to work a varying schedule Knowledge of e-mail application utilized by Supplier (Google and Windows Tools) Has basic knowledge of Office Applications and used a desktop computer system before Ability to navigate between multiple windows Ability to launch and close applications Ability to navigate within folder system Ability to navigate within web-based applications Responsibilities

Main Responsibilities (but not limited to) You should begin your day by evaluating the prior day/week/month performance reports Ensu...