Supervisor, Contact Center

The Contact Center team is seeking an experienced Manager to further develop our customer experience strategy by encouraging ongoing innovation and utilizing strong problem‑solving skills. This role is essential for delivering outstanding customer service through effective leadership of support functions and collaboration with strategic partners. The ideal candidate will possess motivation, intellectual curiosity, analytical skills, and an entrepreneurial mindset, along with a clear dedication to improving customers’ experience and supporting employee development and engagement.

The Role

• Oversee contact center operations to deliver superior customer support across all service programs.
• Address and resolve complex issues, complaints, and escalations managed by the customer service team, providing comprehensive managerial and operational support to ensure timely and effective solutions.
• Lead initiatives focu...