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Supervisor

Company

SHARAF DG LLC

Location

dubai, dubai

Posted

June 08, 2026

Position Overview

Responsibilities
  • Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
  • Provide detailed information about plan features, benefits, and pricing to potential clients.
  • Identify opportunities to enhance revenue through upselling and cross‑selling of products or services.
  • Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
  • Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
  • Handle Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
  • Collaborate with audit teams during internal & external audits, ensuring compliance with industry regulations.
  • Contribute to internal mystery‑shopping initiatives to assess the quality of customer interactions.

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