Responsibilities

• Customer service excellence: Ensure delivery of high-quality service levels across Power and Thermal systems.


• Technical oversight: Provide technical support, troubleshooting, and guidance for complex service issues.


• Cost evaluation: Prepare and review accurate cost assessments for repair quotations.


• Team leadership: Train, supervise, and motivate senior technicians and technicians to optimize performance.


• Operational planning: Develop weekly schedules and ensure seamless execution of service activities.


• Continuous improvement: Stay updated on Vertiv products, industry best practices, and apply knowledge to enhance service delivery.


• Risk management: Ensure compliance with hazard identification and risk assessment standar...