To coordinate and control the quality of the work activities of a team accountable for supporting business applications and systems enabling the optimal functioning thereof, contributing to managerial decision-making.
Key Performance Areas
Execute own work and team work according to set operating procedures and service level agreements.
Execute own work and teamwork in line with governance and compliance processes.
Monitor and report on own and teams’ transactional activities to provide timely information for decision making.
Plan, coordinate and deliver own and team activities to ensure that agreed standards and operational objectives are met (daily to 3 months).
Coordinate and participate in learning interventions to establish a learning and development culture within the team.
Coordinate and monitor daily work activities within the team environment in order to prevent financial losses.
Coordinate team activities to meet and exceed internal and external custom...