The Supervisor Medicare Sales is responsible for the day-to-day leadership and performance management of a team of licensed Medicare Sales Specialists within the Medicare Advantage call center. This role ensures compliant, high-quality Medicare sales and enrollment activities while supporting enrollment growth, operational excellence, and superior member experience. The Supervisor provides coaching and guidance for complex Medicare Advantage sales interactions, regulatory compliance, quality performance, and cross-functional collaboration. This role serves as a key operational leader during the Annual Enrollment Period (AEP), Open Enrollment Period (OEP), and off-peak periods, supporting staff development, performance optimization, and readiness for audits and regulatory reviews.
- Supervise and support daily operations of licensed Medicare Sales Specialists in a call center environment
- Lead a high-performing team responsible for complex Medicare Advantage sales
- Serve a...