Responsibilities

• Lead and manage a team of Patient Engagement members to ensure timely medication refill support
• Proactively manage support in assigned hospitals and clinics to ensure patients receive medications on time
• Ensure all service level goals are met and patients receive high-quality care
• Manage ADP, Paid Time Off (PTO), and Time Reports for team members
• Provide front-line supervision, coaching, and performance management
• Facilitate team and hospital management meetings, including creating agendas and following up
• Establish efficient workflows between the Patient Engagement team and clinical integration teams
• Assist in interviewing, onboarding, and coordinating training for new team members
• Manage on-site pharmacy relations and workflows, including claims reversal and coordination of care

Requirements

• State registered pharmacy technician
• Nationally c...