Job Title: Bilingual Supervisor

Location: Ottawa, ON

Remote: Yes

Business Unit: Health

Department: Pharma Patient Solutions

Job Type: Full-Time

Position Overview

The Supervisor is responsible for overseeing day-to-day operations across clinical coordination, case management, or reimbursement support functions. The Supervisor ensures high-quality service delivery to patients and healthcare providers, supports program performance, and leads a team of direct reports to meet KPIs. This role requires strong collaboration with Program Managers and other operational leaders to ensure seamless execution of PSP initiatives.

Responsibilities

• Act as a primary point of contact for team members and internal stakeholders regarding operational questions and escalations

• Supervise and support staff across either CC, RS or CM functions

• Resolve escalated issues and coordinate ...