Supervisor, SIU (Hybrid, Webster)

Date: Jul 20, 2026

Location:
Webster, MA, US

Company: MAPFRE

**Summary**

Lead and develop a Special Investigations Unit (SIU) team responsible for investigating suspected fraudulent insurance claims across multiple lines of business. This role provides technical expertise, operational leadership, and strategic direction while ensuring high-quality claim handling, regulatory compliance, and exceptional customer service. The SIU Supervisor plays a key role in staff development, fraud prevention initiatives, and driving departmental performance.

**Responsibilities**

+ Supervise and support a team of SIU professionals handling complex first- and third-party fraud investigations.
+ Ensure timely, thorough, and compliant claim investigations, evaluations, and resolutions.
+ Monitor claim quality, productivity, customer service metrics, and compliance with company policies and regulatory ...