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Supervisor: Support Analyst (POS Systems)

Company

Recru-it

Location

johannesburg, johannesburg

Posted

July 16, 2026

Position Overview

Key responsibilities:
Manage daily operations of the second line team and interactions:
  • Supervises and oversees all L2 customer and third-party interactions, fostering technical growth and operational excellence.
  • Develops shift schedules and manages resource allocation to ensure adequate support coverage, including afterhours standby and escalation rosters.
  • Identifies issues and trends that require escalation and follow up on updates from internal teams and suppliers.
  • Optimises and automates support processes and tasks to improve efficiency.
  • Coaches and mentors operational team members across first- and second-line support teams.
  • Builds efficiencies across teams and channels through automation, optimisation, and process improvements.
  • Assists customers with integration into the companys switch
  • Assists with article and mandate compliance queries received from banks...

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