Overview

Responsibilities

As a POS Support Supervisor, the individual is responsible for the day to day operations of the POS Support department as well as the growth and development of a team of POS Support Technicians. You will be required to monitor live call volume, assist technicians with calls, provide guidance and feedback to improve technicians’ performance. You will also be responsible for reporting call trends to your direct management to help identify areas of improvement or situations that require immediate attention. This job description only constitutes a summary of responsibilities. The expanding nature of the company often requires changing roles and additional responsibilities. This position reports to the POS Manager.